Image by Albrecht Fietz from Pixabay
Project 1: Dilemma, dilemma
Location: Houston
Client: Energy company in downtown high-rise
Size: 500,000 square feet
Services: Corporate Move Consulting
Issue: Problem Delivery
On our first day on the job, the client called and said she was having difficulty with a delivery and needed immediate assistance. The furniture vendor had called and said they were attempting to deliver directly to the building but was unable as a tractor trailer would not fit into the receiving dock as the dock was underground and too small. She also said there would be an additional charge to include moving the contents of the tractor trailer to their warehouse first and then moving the furniture to two bobtails to deliver to the building (double handling). As we had worked in that building many times, we knew how to avoid those costs.
Success:
CMCI called the building manager and requested that the furniture company be able to deliver to the front of the building, rather than the dock, explaining that it would cost the client an additional $10,000 just to prepare it to go to the dock. The building manager approved the plan with its usual parameters of delivery after-hours or on the weekend and needed the required insurance and building protection. We set up the crew to deliver after-hours to the front of the building in the tractor trailer.
The client saved the $10,000 by merely calling CMCI. Not only did we provide the solution, but we also managed the delivery to ensure the building was taken care of, as well as the client’s space and goods. This is a keen example of CMCI having the corporate move experience needed to know which questions to ask.
Project 2: Furniture solution
Location: Houston
Client: Energy company in downtown high-rise
Size: 500,000
Services: Corporate Move Consulting
Issue: In-house contractor was not communicating to the end user’s satisfaction.
Image by Luis Ricardo Rivera from Pixabay
Standards
The Corporation was restacking its 20 floors in its building and while doing so, was ordering new furniture for the end users. The client wanted to create standards for the various types of end users and provide them with a few furniture options based on their role. For instance, a geophysicist could have a choice between a u-shaped desk with an overhead, a pedestal and either a bookcase or a five-drawer lateral. The second option would be to have an L-shaped desk with the back piece being a drafting table.
There were 15 types overall with two or three variations of choices. There were roughly 65 offices per floor, with 20 floors throughout their space. Each person needed to be shown their options and allowed to make their choices.
The client wanted their employees to be communicated with throughout the process to ensure they were confident about their order, delivery and installation.
Solution
The client called us and asked if we could assist. We built a database, detailing each person’s choice. We built a report with a sign off so that the client could confirm each employee’s choices and have each employee sign off. Once CMCI had the signatures and had met with all 1,300 people, we prepared the report for the furniture dealer. The furniture vendor prepared the furniture plans and resubmitted to us for final approval. Once approved, the furniture was ordered, delivered and installed per each person’s request.
The client was happy that each employee was individually communicated with before any orders were placed. This ensured a smooth delivery and installation for each employee.
If CMCI can help you manage your office relocations and activations, contact us today.
